Patient Rights & Responsibilities

NJCH aims to provide you with the optimum care you need as prescribed or recommended by your healthcare givers. It is NJCH’s policy that you as a patient should know your rights, responsibilities and obligations. We encourage you to discuss such rights, responsibilities and obligations openly with those involved in your care.

Your Rights as a Patient include:

  • You have the right to receive first – rate healthcare services, with full respect to your dignity regardless of your color, age, religion, race, sex, nationality or disability.

  • You have the right to know the name(s) of your treating physician/consultant and the name of nurses, and staff members involved in your treatment and care.

  • You have the right to be seen by your treating consultant/ physician and on the same day of admission and daily during your stay in NJCH.

  • You have the right to know from your treating Consultant and/or Physician, in a language that you understand all the information about your health problem/illness, diagnosis and the treatment plan and any other instructions or recommendations about the follow-up care.

  • You have the right to discuss your illness, treatment and source of payment in full privacy and confidentiality.

  • You have the right to know the purpose of any test (s) and/or investigation (s) in a diagnostic procedure to be performed on you.

  • You have the right to know the risk (s), benefits and/or other options of any procedure before giving your consent.

  • You have the right to acquire the needed assessment, treatment and management of pain as directed by your treating Consultant/Physician.

  • You have the right to refuse a treatment or a procedure, if you are not sure or clear on the recommended management and/or outcome however, you will be responsible for your decision.

  • You have the right to be selective of your companions and/or visitors in accordance with the NJCH Policy & Procedures.

  • You have the right to request a second opinion, change your treating Consultant/Physician or transfer to another hospital through your treating consultant/physician according to NJCH Policy & Procedure.

  • You have the right to request a copy of your hospital bill.

  • You have the right for discharge against medical advice, but to follow NJCH Policy & Procedure in such situation.

  • You have the right to appoint an individual who represents you in signing the hospital documents including the release of your information.

  • Upon discharge, you have the right to request a medical report, sick leave form, follow-up appointment or patient and family education (if needed).

Your Responsibilities Include:

  • Know and follow the law of the Kingdom of Saudi Arabia and the NJCH Rules and Regulations as explained to you by the NJCH Staff.

  • Be cooperative, helpful and follow the recommendations / instructions given to you by your treating Consultant / Physician, nurses or other staff involved in your care.

  • Inform your treating Consultant/Physician or the nurse in-charge of your care if you do not understand your illness, diagnosis, treatment or prognosis.

  • Inform the nurse, treating Consultant/Physician or the social worker of any dissatisfaction you may have in regards to your care at the hospital.

  • Be considerate and respect the rights of other patients and Hospital Staff, and help in the control of noise, unnecessary disturbance (s) and/or discomfort to others.

  • Ensure to take all measures to protect Hospital properties, whether inside or outside your room from damage or vandalism.

  • Refrain from using a mobile phone (Al Jawal) within the hospital.

  • Ensure not to SMOKE in your room or within the hospital premises and advise your visitors to do the same.

Smoking Policy

  • Tobacco smoking is major preventable cause of much disease in smokers and non-smokers. The New Jeddah Clinic Hospital is committed to the promotion of a healthy environment for all patients, visitors, and staff. Therefore, it is our policy, to make the hospital and outpatient facilities a smoke-free environment.

  • Smoking is prohibited in all common areas of residences halls including lounges, rest rooms and hallways.

  • Smoking is generally not permitted in patient rooms unless granted by physician under strict conditions if considered necessary and must be documented on the patient’s chart.