During Your Admission
Your doctor has admitted you to NJCH because your condition warrants the need for resources [provided by our hospital .NJCH provides sophisticated technology and highly skilled medical professionals to ensure that you receive quality medical care. 1. From admission to discharge:

The doctor who arranged your admission is responsible for your medical care and discharge; however, the team caring for you during your stay is made up of many different people. The medical care team may include doctors, nurses, social workers, pharmacists, dieticians, and many more.

2. The patient care team:

Bringing you the best possible healthcare requires a team effort. A variety of professional will be involved in your care. If you have any queries about these services, ask your floor doctor or the charge nurse. A charge nurse will be available at all hours, and she will be responsible for coordinating your care. Your consultants are ultimately responsible for your care and the ordering of tests you may need during your stay. They have the authority to direct the other members of the healthcare team in providing your medical treatment. The primary care physician may call upon specialists for assistance.

  • Registered nurses (RNs):

Provide round the clock coordination of your nursing needs. In collaboration with you, your physician and other members of the healthcare team, the RN will develop a plan of care designed to meet your specific needs.

  • Patient & family education officer:
Responsible for providing professional advice and health education services as needed. If you wish to contact the patient & family education officer, you can call the extension 2073, or ask a member of the healthcare team to contact her for you.
  • Social workers:

Assist patients and theirs families with the challenges associated with a hospital stay such as emotional difficulties, lifestyles changes and personal needs. They are also involved in discharge planning, to make sure you receive the care you need after you leave the hospital. If you wish to speak to a social worker, you can call social worker office at extension 2097 or through the operator by dialing (9). You can also ask a member of the healthcare team to contact a social worker for you.

  • Patient relation officers:

Can assist you with Any concerns you may have regarding the medical services you receive.

  • Diagnostic services:

Comprehensive diagnostic services are provided at NJCH. Tests are performed by medical technologists in the laboratory. The hospital has different advanced labs including: main lab, virology, bacteriology, IVF. Radiology and other studies are available in the fully accredited imaging department, including CT scan, MRI, Mammography, bone densitometry, Ultrasound.

  • Dietary staff:

The hospital has dieticians to meet your dietary needs during your stay. If you have queries about your meals or diet talk to the dietician at extension 2083 or your nurse.

Kitchen-aids will ask you and your companion about your main meal choices, if a regular diet is allowed for you. If you require a special therapeutic diet, as indicated by your treating physician, a dietician will visit you in your room and will assess your needs. Dietician will talk to you and/ or your caregivers about the food you should be eating while in hospital and for home management after discharge.

  • Diabetic Educator:

As part of the educational process for all patients, the hospital provides Diabetic Educator for Diabetic patients.

3. Your Accommodation:

  • Assignment of rooms:

Your floor or ward and room assignment at NJCH is based upon your admitting diagnosis and the bed availability at the time of your admission.

  • Room Types:

After considering your medical needs, you may have a choice of rooms. At NJCH there are four types of accommodation: royal suites, suites, private and semi private rooms.

Although the accommodation you prefer may not be available, we will strive to provide it as soon as possible.

Please note that medical needs will take priority over accommodation requests.

Medical insurance usually does not cover the full cost of suite or private room, except for some specialty services or conditions such as isolation( infectious cases) or cases of patients with low resistance to microorganisms (immune- suppressed patients) If you request a private room or a suite, you will be asked to pay the room rate difference upon discharge. If you to change your accommodation, please ask your nurse to settle the arrangement with the admitting office.

  • Your hospital bed:

Your hospital beds are electrically operated, and your nurse will show you how to work your bed property. Your bed has electric controls that can raise or lower the entire bed, and adjust the back rest or the knee position independently. Your hospital bed is probably higher and narrower than your bed at home. Bedside rails may be used to assist you in positioning yourself. They may be raised at night or during the day if you are resting, recovering from surgery or taking certain medications.

  • Room temperature:

All rooms in the hospital are air conditioned. If your room temperature is not comfortable, please notify the staff.

  • Calling your nurse:

A nurse call bell is located at your beside. When your press the button, the nursing station will be alerted that you need assistance and a light will flash above your door. A nurse will respond to the call button.

  • Television:

A color television is provided in your room. Please be considerate of other patients by keeping the volume low and turning it off at bed time.

  • Telephones:

Telephones are provided in each room, except in intensive care unit patients may receive calls in their rooms at any time. if you want to call an extension just directly dial the number. To call any patient room just add (1) before the room number. Local calls may be made at any time from the room by dialing (0) and than the number. Long distance call and mobile phone calls can be made at any time through the operator by dialing (9) for assistance. Long distance and mobile calls will be charged to your room account.

You are requested not to use cellular telephones as they may interfere with the function of certain medical devices.

  • During the night:

Please ask for assistance if you need to get up at night. Strange surrounding and medications may create a hazard if you get out of bed. A nurse will respond to the call button.

  • Leaving the floor:

Please check with your nurse before you leave the floor for any reason, because she has to call your physician to notify and get his or her approval and to provide you with the ordered medications and specifics instructions which will help you.

4. When do you need to go/ be taken to the Emergency Department?

When:

  • You have discomfort or tightness in the chest.
  • You have more than usual shortness of breath.
  • You have abdominal pain.
  • You have prolonged and persistent or sudden-onset headache.
  • You have an injury that may require stitches or may involve a broken bone.
  • You are experiencing a major crisis and as a result feel helpless, hopeless and have nowhere to turn or any of the following:
  • Confusion, agitation, unconsciousness, severe allergic reaction, swelling of the tongue , lip or throat, severe pain , irregular heart beat , seizure, paralysis, weakness or loss of sensation, severe vomiting, dehydration , vomiting blood , blood or dark color on the stool, overdose, etc.

5. Patient care services

Patient satisfaction is a top priority for us. A number of services are in place to insure that the care you receive meets your needs and even exceed your expectations.

  • VIP Service:

The Inpatient VIP unit consists of several suites including the Royal Suites. Each one has a separate patient’s companion rooms and visiting special areas equipped with facilities for families and visitors to use. Patients with a variety of medical and surgical conditions receive care on this unit.

  • Room services:

Room service is available 24 hours daily, kitchen-aids can deliver your orders to your rooms, and you will be asked to sign for the bill. All bills should be paid in cash upon discharge.

Patient’s meals are served at these times:

Breakfast: from 08:00 to 08:30

Lunch: from 12:30 to 13:00

Break: from 16:00

Dinner: from 19:30 to 20:00

  • Interpreter services: At NJCH most staff speaks Arabic and / or English. Interpreters are available for patients who do not speak Arabic and / or English. The patient’s nurse can be of assistance in getting an interpreter. The patient or family members can also ask a member of the healthcare team, or patient relations representatives to place a request for an interpreter.
  • Room cleaning services:
  1. The hospital provides efficient housekeeping services available for 24 hours to keep the rooms clean and tidy and to remove the garbage in a sanitary way.
  2. If you have any complaint or suggestions you may inform the floor nurse or the housekeeping supervisor on extension 2018 or through the operator by dialing (9).
  • Hairdresser:

Female patients who need hairdressing services can contact ext: 4004 or the floor nurse.

  • Parking and transportation:
Dropping- off or picking- up:

Temporary parking is available at the main entrances of both buildings for dropping-off or picking-up. If you have a handicapped patient, please use the assigned area in the parking lot.

Parking lots:

NJCH has a free parking lot behind the OPD building. Please note that these lots are often full. Parking is available 24 hours a day, seven days a week.

Patients and visitors are cautioned not to park in reserved areas or certain designated areas and they must follow the traffic sign correctly.

  • ATM:

NJCH has an automated teller machine (ATM) located in front of the reception of the OPD building and is accessible at all hours.

6. Guidelines for family members staying with hospitalized patients

A companion is an individual who is authorized to stay with the patient on a continuous or temporary basis in order to physically and/or emotionally help and support the patient. Companions must obtain authorization from the Admission & Discharge Office to stay in the hospital. All companions must be at least 18 years of age. Companions are not allowed in either critical care units or isolation rooms.

The reason for someone staying with a hospitalized patient is to support the patient’s care and comfort while in the hospital. We would like to work together for those staying with hospitalized relatives and that they can do to help us give the best care to their relatives.

  • Courtesy is expected from all on the unit. The nursing staffs are usually very busy with many ill patients patience and understanding is required by all who are on the unit.
  • If you have need of the nurse, press the call bell.
  • Routine procedures, like tray distribution, tray pick up and distribution of water, are a normal part of patient care. It is not necessary to call to have the tray picked up or have the water pitcher filled unless it is empty.
  • Please stay with the patient. You should be at the bed side or in the room rather than visiting other patients on the unit.
  • As part of patient’s plan of care, you are welcome to assist in the care of your relative. Ask the nurse how you will help. You can feed the patient and may help with the bath and personal hygiene, depending on the patient’s condition.
  • If the nurse require you to leave the room or asks for your assistance, you should comply with the nurse’s request your positive support is much appreciated.
  • You are not allowed in the utility rooms and are not to take supplies from the supply carts without the nurse’s permission. Please speak to the charge nurse if you need something.
  • The nurses will supply you with a blanket and pillow to use while you stay in the room.
  • The area around the besides should always remain clean and tidy. Please keep your belongings neatly arranged. Housekeeping will mop the floor, dust and clean the lights and overbid table, and clean the bathroom, at least daily. Please allow them access to the area.
  • Visiting hours is a busy time on the unit. Please follow the visiting rules.
  • If you have any questions related to the medical care of patients (e.g.. Results of lab tests, x-rays, or progress information, etc.) Please direct them to the physician. Medical information is not to be given by the nursing staff.
  • The charge nurse may be helpful by recording and delivering your concerns to the physician if you cannot meet him during regular hours.
  • It is helpful if one person is designed by the family to receive information from the physician. Many calls and visits about the patient’s status may disrupt patient care.

7. Discharge Instructions:

Your written discharge instructions will be given to you by your floor physician or nurse on the day of your discharge. You will receive information regarding any medication you will be taking, special instruction on caring for yourself at home, and special equipment, supplies, food, follow-up appointments or services you will need. Please ask your nurse or physician if you have any queries about the discharge process or discharge instructions.